Most customers don’t stick to a single ISP all their life. Change can be unavoidable especially if your customer wants cost-cutting, new customer deals, or is experiencing subpar service. So, it is common for people to jump ship from one internet or cable service provider to the next. Most people can change service providers when they’re moving to a new house as well. But it can come with cancellation fees and unexpected surcharges. But if you plan ahead, you can cancel Optimum internet and cable services without paying extra.
There could be numerous reasons why a customer would opt for Optimum Cancel service. They might be getting a new deal with another provider. Or are just not satisfied with their experience. Optimum offers cable and internet services. And many customers can shift their provider according to their preferences and needs. If you are confused about the cancellation process, you aren’t the only one. It can be a bit complicated but if you know all the necessary details you can avoid surcharges.
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How to Avoid Extra Charges When You Cancel Optimum
Ever since Altice took over Optimum, canceling the service became a bit complicated. The company doesn’t have any contract. So that means you can cancel any time. However, Altice doesn’t make it easy to get rid of cable and internet packages. The new policy meant that no matter when you cancel your service during the month, you will have to pay for the full payment cycle. For instance, even if you cancel on day one, the company will charge you for the complete month.
So, you should plan when you want to cancel the Optimum service. The easiest way to get around that is to cancel a few days before the new payment cycle begins. You should leave a few days for managing any unfinished business such as returning equipment, etc. As a result, your billing will only have the payment cycle that you used. The policy is fishy because not everyone can plan and cancel on the last day of their cycle. So, the company can take unfair advantage of people who don’t know about the cancellation rule.
If you don’t know what your payment date is you can find it on your invoice. Make sure that you look for the payment cycle and not the due date.
How to Cancel Optimum Cable Service in Easy Steps
You can call Optimum to cancel your cable service. As the Optimum TV packages don’t have contracts, there won’t be a lot of paperwork and the process is pretty convenient. Here is what you should do:
Call the customer service number.
Ask to speak with a support staff representative.
Give the relevant customer information and account number.
Request the representative to cancel your cable service.
Wait for the confirmation letter via email.
You might already know how to cancel Optimum cable service but are looking for a better alternative. In that case, you can always renegotiate your package or register a complaint with customer service.
How to Cancel Optimum Internet Service via Phone
You can also cancel your internet services with Optimum. All you have to do is schedule the cancellation date well in advance according to your payment cycle. You can make the call even a month in advance so the customer service rep can schedule it for you. Similar to the Cox bill pay service, the support staff is available in designated hours throughout their service areas. Here are the numbers specific to the location:
Connecticut: +1-844-363-0089
New York (Long Island): +1-844-363-0089
New Jersey:+1-844-363-0089
New York (the Bronx, Brooklyn, Westchester):+1-844-363-0089
Business:+1-844-363-0089
Since you can’t cancel Optimum service online, calling the retention department might be one of the best options.
Call Optimum Cancellation Number for Support
When you call the customer support number, ask to talk to a representative. Once you are connected you can request your service cancellation. The supports staff might convince you to stay by offering a better Optimum internet or cable TV package. However, you should stick to your reasons and request cancellation anyway.
The support staff will then schedule your internet and cable cancellation. You should also ask them to send you a confirmation email and a number. If you want to confirm your cancellation date is before your next billing date you can follow up on your disconnection order.
Conclusion
To recap on how to cancel Optimum service, make the cancellation call, then all you have to do is return your equipment to Optimum. You can ship the equipment along with a copy of your bill via FedEx. Alternatively, you can also physically drop it off at any Optimum store. So, to cancel Optimum without paying extra make sure that you return all routers, cords, modems, remotes, etc. Moreover, take pictures of the receipt from the courier company for proof. It can save you later in case your package gets lost in transit.
